SQL DBA - Microsoft Corp (New)

Note: SQL Dev positions also  available (10+yrs exp) 

Company :Microsoft Corporation 

Location :  Hyderabad




Business Need:

This position is for Microsoft IT Production Support team which supports the applications and systems of ExD ICOE (see detailed description below).

Core Elements of the Job:

We are looking for a senior level operations engineer who would be maintaining the complex, mission and business critical systems of Feedstore and B2B Integration Gateway and drives support to established service levels and facilitates effective utilization of the systems.

Feedstore is the central repository of Microsoft IT data which collects data from 40+ internal Microsoft applications, processes using customer SQL code and replication and makes it available for 430+ applications which are business and revenue critical.

ICOE Gateway is the integration solution which connects the Internal Line of business applications(LOB) to external worldwide customers of Microsoft for the EDI data exchange.

This role is responsible for implementing operational strategy working with Production Manager to complement the overall business and IT strategies. This role also requires partnering with work group members, project teams, program management, and customer groups in implementing and driving the system and process improvements.

Responsible for maintaining the highest levels of: systems availability, data delivery and availability, and customer satisfaction for all assigned system.

Implements the strategies on production/operational guidelines, procedures, and standards to ensure appropriate consistency and quality in service level provided.  Drives the implementation of continuous improvement activities including new support tools and automation.  Monitors progress towards business goals/service level agreements and adjusts assignments as necessary.  Responsible for ensuring each reported problem/question is resolved in a timely manner and tracked according to process standards.  Exercises independent judgment in developing methods/techniques for obtaining solutions

Responsible for solving complex support problems and providing consistent, quality operational support for the systems and releases. Works closely with customer groups and business to ensure high levels of customer satisfaction are maintained and that service level agreements are consistently met or exceeded.

Partners with Program Management and Dev project teams to help ensure the supportability and quality of new application releases to production.  Establishes and evangelizes production readiness and release criteria to project teams and program managers.  Participates in project team activities prior to release and ensures documentation and staffing in place to meet support requirements.  Serves as production support channel for Program Management/Tier3.  Determines follow through and prioritization for development requests specific to support.

Responsible for maintaining strong partnerships and working relationships with dependent internal IT groups (Infrastructure, Database Operations, Networking, Server Support, Systems Engineering, etc.) as required to maintain the highest levels of systems operations and availability for assigned systems.

Coordinates and manages the successful implementation of Production Support driven projects such as data fixes, point releases, minor enhancements, technology upgrades, and data delivery tools (batch, DTS, SQL replication, etc.)

Unique Job Responsibilities:

Drives resolution of customer requests, maintaining system integrity and uptime, reporting metric information about same systems and coordinating customer issues between all IT teams required to resolve.

Participates in projects that enhance the efficiency of support.

Decision Making: This position will have to decide on best course of action for issue resolution in order to resolve the customer issue as quickly as possible.  Decisions that impact system availability or degrade end user support should be deferred to this positions manager.

Strategy Responsibilities: This position is responsible for the rollout and implementation of new licensing systems and periodic application and technology upgrades.

Methodologies Used: Standard support procedures are in place including methods of resolving issues, communicating with the customer and other IT teams, implementing new licensing systems, and maintaining system integrity.

Communications: This position will communicate with other IT teams in order to ensure new licensing systems do not negatively impact system integrity.

Cross-geography support: This position will entail working on a 24 X 7 model with the physical systems dispersed geographically across the world (within Microsoft facilities).

List the skills required for this position

·                          Strong written and oral English communication skills required.

·                          Demonstrated operational and/or development experience of the following software - Windows 2003  &Windows Server 2008; Professional and Advanced/Enterprise Server SQL Server 2005/2008;

·                          Exposure to Integration solutions like Biztalk or Gentran desired (not mandatory)

·                          Ability to participate in a large team environment and communicate effectively.

·                          Sound problem resolution, judgment and decision-making skills required.

·                          Extended  coverage outside of normal work hours will be required

·                          Good knowledge of database design and implementation.

·                          Demonstrated ability to write and/or troubleshoot complex stored procedures.

·                          Must have a strong understanding of MS products, software lifecycle methodology and information systems development. 

·                          Strong analysis and customer service skills required.

·                          Strong grasp of SDLC and Six Sigma or equivalent methodologies

·                          ITIL V3 Foundation Training

·                          Solid SQL experience required.

·                          Knowledge of IIS / and/or ASP.Net, SharePoint based applications, NLBS Clustering

·                          Prior experience in setting up BCDR systems

·                          Knowledge of .Net Languages a plus (specifically C# and VB.Net)

·                          Good knowledge of command/batch files.

·                          Good knowledge on the SQL performance analysis and experience on driving improvements.

Degree in Computer Science or related field and a minimum of 8-10 years of related experience. Specialized knowledge in multiple technical areas is a plus; specifically database technologies. Individual must have a strong understanding of MS products, software lifecycle methodology, information systems development. Strong analysis and customer service skills required.  Sound problem resolution, team building, judgment, decision making, and risk management skills required.  Strong written and oral communication skills are a must.  Extended coverage outside of normal work hours is occasionally required.

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