Location : Hyderabad
Job Title: Senior Software Operations (SO2)
We are looking for Senior Software Operations lead to manage the systems powering MSIT applications through strong understanding of technologies and principles of Software Application Support, system administration, service delivery and operations. The job entails managing all aspects of systems management, administration, and operations of large-scale web and SQL based services by involving in design, deployment, management, Production Support and operations.
Primarily this role oversees the implementation of complex, mission and business critical systems in a production environment and manages application support to established service levels to facilitate the effective utilization of the systems
Responsibilities:
· Contribute individually in the implementation and support of systems in a production environment
· Responsible for maintaining the highest levels of systems availability, data delivery and availability, and customer satisfaction for all assigned systems
· Drive the implementation of continuous improvement activities including new support tools and automation
· Developing the road map for the applications by providing strategic insights into stability and availability of the applications.
· Responsible for end user satisfaction with complete accountability of meeting the defined Service Level Agreements (SLA & OLA).
· Act as escalations contact for mission critical & revenue processing applications and drive solutions with complete end-to-end ownership
· Responsible of capacity management with a strong ability to anticipate future demands and growth by working closely with key stakeholders.
· Strong documentation skills in documenting processes, procedures and tools descriptions.
· Responsible for maintaining strong partnerships and working relationships with dependent internal IT groups geographically and vendors
· Participate in and contribute to Release activities including Spec reviews
· Understand and contribute to effective Monitoring of the critical components of the System
· Align with standard process compliance including MOF/ITIL
Requirements:
· Should have 6+ years of experience in production support role supporting windows 2003/2008, SQL Server 2000-2005-2008, Internet Information Server (IIS5-7), in a large scale 24x7 operations/production web service environment.
· Must have SQL aptitude including ability to execute SQL troubleshooting procedures, analyze SQL code and results from SQL queries
· In depth knowledge working with Windows, SQL, IIS, NLBS Clustering, SAN and infrastructure environments
· Experience in managing production systems and applications built on Windows servers and advanced knowledge of SQL Systems, Web technologies, Active Directory, TCP/IP protocols, system performance and IIS
· Strong ITIL and MOF knowledge and experience
· Strong analysis and customer service skills with sound problem solving, judgment and decision-making skills
· Excellent teamwork, communication, and documentation skills
· Knowledge of scripting languages and technologies (Powershell, VBScript, Perl, WMI etc.), Experience with programming (ASP.NET, XML, HTML, C, C++) is a plus
How to Apply
1. If u have received a mail from me ...reply to that mail with your CTC details
Else
2. Send in your resume to the Id given below with "SQL DBA " as the subject ...Include CTC details in your mail
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